We do our best to dispatch all orders within 24 hours and ship within Australia AND OVERSEAS
DISPATCH & SHIPPING TIMEFRAMES
Standard orders are dispatched within 1-2 business days of your order being placed.
We are generally pretty quick, but we are a small family business and like you we are juggling business/work with kids and life.
So, if your order has a specific timeframe, please let us know in the notes of your order or email us before ordering to confirm we can meet your timeline.
NOTE: During sale events & peak periods there may be an extra day’s delay
Express Post orders made before 12 noon will ship the same business day they are placed.
All Express orders placed after 12 noon on a Friday and over the weekend will ship on a Monday.
FREE SHIPPING POLICY
Free Shipping is available to Australian customers on purchases over $80. Our free shipping policy does not include large and bulky items such as dolls furniture. Please see the below table for full details.
Any free shipping offers are limited to Australian based customers only.
As most items are more than 2cm in thickness, they are sent according to Australia Post regulations and usually dispatched within one business day of receiving payment
Shipping rates are automatically calculated within the shopping cart based on the weight of the items you order. Please note the weight ranges used for calculating postage costs include an allowance (approx 50g) for the weight of the packaging.
SHIPPING COSTS WITHIN AUSTRALIA
|Weight tier||Parcel Post postage||Express Post postage|
|Up to 500g||
|500g to 1kg||
|1kg to 3kg||
|3kg to 5kg||
Tracking numbers are provided with all deliveries and are emailed to you as soon as your order is scanned at the Australian Post facility.
*** If you want your order to be shipped directly to another person, please enter this address in the "Shipping Address" section of the order form. ***
Local Pick-Up in the Brisbane Area
If you live local to Brisbane and wish to collect the order from Daisy Hill, please select the ‘Local Pick-up’ option during the check-out process and we will contact you with address details. You will need to then arrange a suitable time for collection.
If you have any queries, please contact us.
We ship to most international countries. International orders are sent by Standard International Air and take 6+ days for delivery. This rate includes tracking but no Insurance. If you want insurance please let us know in the comment section and we will send you a PayPal invoice for the additional charge.
Shipping rate will automatically calculate after entering your shipping address during checkout.
Please be aware that you may be subject to Customs duty, Excise duty and/or import VAT upon arrival in your country before the item will be delivered. Orders will no longer be sent to the UK.
** If your order goes missing we will do our best to work with Australia Post to find your lost order, however take no responsibility for orders not arriving at their destination.