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FAQ

Frequently Asked Questions 

Below you will find answers to the most frequently asked questions.  If you can't find the answer to your question, please don't hesitate to contact us.

Do you have a returns policy?

Yes, please see our Refund Policy.

What if my doll is not one of your standard doll sizes? 

No problems, firstly check to see if your doll is listed on my Match Your Doll Type page and if it is, great, you can go shopping under the category that matches your doll.  

If your doll is NOT on the list, please measure your doll to see which of the standard dolls is the closest size.  If you are unsure, contact us with the measurements and we will let you know which selection of clothes will fit best. 

How do I measure my doll?

Please visit my How to Measure Your Doll page for information and a short video.  I also explain how to measure your doll if you don't have a tape measure.

Do all dolls the same length fit into the same doll clothes?

No, not all dolls the same length fit into the same doll clothes.  

Just like all humans the same height do not wear the same size clothes, dolls the same height do not wear the same size doll clothes.  Some 40cm dolls may be chubby baby dolls, some 40cm dolls may be little girl dolls who have lost some of their chubbiness and some 40cm dolls may be slim dolls that look more like the Barbie doll.  

For this reason it is very important to compare your doll's measurements to those on my Standard Doll Sizes page.

How do I know what size shoes will fit my doll?

Just like people, dolls have different sized feet.  For information on measuring your doll's foot and determining which size shoes to purchase, please visit my Doll Shoe Sizes page.

Do you offer Gift Vouchers?

Yes, for more information on how to purchase your gift voucher please visit my Gift Voucher page.

To redeem your Gift Voucher, please enter the voucher number at the Payment stage.  Please note:  it is not a Promo Code.

Do you offer free shipping?

Yes, we offer FREE STANDARD shipping WITHIN AUSTRALIA for orders over $80.

For other shipping rates, please see my Shipping Page.

Do you ship overseas?

Yes, please see our Shipping Information.

30 Day Money Back Guarantee

If you're not satisfied with your order, we will gladly refund you within 30 days.

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We use the latest SSL encryption methods to ensure your transaction is processed securely

Free Shipping over $80

Free shipping over $80 Australia wide and your order is shipped the following day.

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